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Frequently Asked Questions

Top Questions

Will my package be shipped discreetly?

Mochi Melt ships your purchase in a discreet package, with the product delivered in a beautiful 100% cotton woven bag.The product is designed beautifully with the simple goal in mind of blending in. 

What types of products do you offer?

We offer a wide variety of delicious flavored personal lubricants such as strawberry, watermelon and honeydew. Our lubricants are made in the Unites States using an FDA approved formula, and while our current line up is all water based, our silicone based formula is on the horizon.

What if I have a question or concern that is not addressed here?

If you have any additional questions or concerns about our Mochi Melt lubes, please don't hesitate to contact our customer support team here. We're here to assist you and provide the information you need.

Product Questions

Are your products safe to use?

Yes, all of our products are safe for use and have been thoroughly tested, and more importantly are FDA regulated (FDA Compliant 21 CFR 820). They are non-gmo, paraben free, and hypo-allergenic. However, please read the product labels and instructions before use, and discontinue use if you experience any adverse reactions.

Do your products contain any animal products or by-products in Mochi Melt’s products?

Our products contain no animal products or by products.

Do you test your products on animals? 

We do not perform animal testing on any of our products, and that will never change. Some of us here admittedly like to test new products ourselves from time to time!

Are Mochi Melt lubes pH-balanced?

Yes, our Mochi Melt lube is pH-balanced to be within the healthy vaginal pH range, ensuring a comfortable and healthy intimate environment.

Honeydew: 4.5 - 6.8

Strawberry: 5.5 - 6.8

Watermelon: 4.0 - 5.0

Are Mochi Melt lubes compatible with condoms and sex toys?

Most of our Mochi Melt lubes are safe to use with latex condoms and sex toys. However, we recommend checking the product label for compatibility, as some ingredients may not be suitable for certain materials.

Are Mochi Melt lubes safe for individuals with sensitive skin or allergies?

Our pH-balanced lube is formulated to be gentle on sensitive skin and is free from common allergens. However, it's always a good idea to perform a patch test if you have known sensitivities.

Can Mochi Melt lube cause allergies or sensitivities?

While our Mochi Melt lubes are formulated to minimize allergies or sensitivities, it's essential to check the ingredient list for any specific allergens. If you have known allergies, perform a patch test before use.

Usage Questions

Can I use Mochi Melt lubes for penetrative sex?

Absolutely! Our lube is perfectly safe for penetrative sex, providing smooth and long-lasting lubrication. Plus, it's 100% edible, adding a touch of fun and flavor to your intimate moments.

Are Mochi Melt lubes compatible with oral sex?

Yes, Mochi Melt lubes are perfect for enhancing oral sex. Our flavored lube is specifically designed to be safe for consumption, made with food-grade ingredients and are free from harmful chemicals.

How much lube should I use during intimate activities?

A little goes a long way with our pH-balanced lube. You typically only need to apply a few drops to achieve the desired level of lubrication. Start with a small amount and add more if necessary.

How should I store and handle Mochi Melt lube?

Store your Mochi Melt lube in a cool, dry place, away from direct sunlight. Make sure to keep the cap tightly closed when not in use and avoid exposing it to extreme temperatures.

Order Questions

How can I place an order?

You can place an order on our website by adding items to your cart and proceeding to checkout. You can also place an order by phone or email, please contact us at support@mochimelt.com for assistance.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other major credit cards.

Can I return or exchange an item?

Yes, we accept returns and exchanges of unopened and unused products within 30 days of the original purchase date. Please see our refund policy for more details. For more information please visit: Our Refund Policy

How can I contact customer service?

You can contact our customer service team at support@mochimelt.com. We are available to assist you Monday-Friday, 9am-5pm EST.

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